Privacy Policy

1. Introduction

At ScaleHub Kenya ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scalehubkenya.com, communicate with us, or participate in our bootcamp programs.

This Privacy Policy has been designed to comply with the Data Protection Act of Kenya (2019) and other applicable laws. By accessing our website or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Identification Information: Name, email address, phone number, postal address, and business details.
• Application Information: Information provided in bootcamp applications, including business history, challenges, and goals.
• Financial Information: Payment information for program fees (though we do not store complete credit card details).
• Communication Information: Records of your communications with us, including emails, calls, and feedback.
• Professional Information: Business sector, company size, role, and professional experience.

2.2 Non-Personal Information

We may also collect non-personal information about your interactions with our website, including:

• Usage Data: Browser type, IP address, device information, pages visited, time spent on pages, and other browsing information.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more details, please see our Cookie Policy.

3. How We Collect Information

We collect information through various methods, including:

• Direct Interactions: Information you provide when filling out forms on our website, applying for our bootcamp, contacting us, or subscribing to our newsletter.
• Automated Technologies: Information collected automatically through cookies and similar technologies when you visit our website.
• Third Parties: We may receive information about you from third parties, such as business partners, service providers, and publicly available sources.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our bootcamp programs and services
• To process applications and payments
• To communicate with you about our programs, services, and events
• To send you newsletters and marketing communications (with your consent)
• To improve our website, programs, and services
• To customize your experience on our website
• To comply with legal obligations
• To protect our rights, property, and safety, and the rights, property, and safety of others

5. Legal Basis for Processing

Under Kenyan data protection law, we process your personal information based on one or more of the following legal bases:

• Consent: Where you have given us explicit consent to process your personal information for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

6. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Business Partners: Partners who collaborate with us on bootcamp programs, events, or other initiatives.
• Professional Advisors: Lawyers, accountants, auditors, and insurers who provide professional services to us.
• Government Authorities: Law enforcement or other government authorities when required by law or to protect our rights.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

7. International Transfers

We primarily store and process your information within Kenya. However, some of our service providers may be based outside of Kenya, which may involve transferring your data internationally. When we transfer your personal information outside of Kenya, we ensure appropriate safeguards are in place to protect your information in compliance with Kenyan data protection law.

8. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure access controls
• Regular security assessments
• Staff training on data protection

We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality and will only process your personal information on our instructions.

9. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

10. Your Data Protection Rights

Under Kenyan data protection law, you have the following rights regarding your personal information:

• Right to Information: You have the right to be informed about how we collect and use your personal information.
• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
• Right to Data Portability: In certain circumstances, you have the right to request that we transfer your personal information to another organization or directly to you.
• Right to Object: You have the right to object to processing of your personal information where we are relying on a legitimate interest or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

11. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

12. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

You have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya if you believe that we have violated your data protection rights.