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Cookie Policy

Last Updated: April 14, 2025

1. Introduction

ScaleHub Kenya ("we," "our," or "us") uses cookies and similar technologies on our website scalehubkenya.com. This Cookie Policy explains what cookies are, how we use them, your choices regarding cookies, and further information about cookies.

This Cookie Policy is part of our Privacy Policy. By using our website, you consent to the use of cookies as described in this Cookie Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Cookies allow a website to recognize your device and remember if you've been to the website before. They can be used to store your preferences, remember your settings, analyze how you use the website, and in some cases, deliver advertisements tailored to your interests.

3. How We Use Cookies

We use cookies for various purposes, including:

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Examples of necessary cookies we use:

  • Session cookies that manage your active session
  • Authentication cookies that allow you to remain logged in
  • Security cookies that help maintain the security of our website

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and your experience.

Examples of analytics cookies we use:

  • Google Analytics cookies to track user engagement and website usage patterns
  • Cookies that help us understand which pages are the most and least popular
  • Cookies that help us identify error messages visitors may encounter

3.3 Marketing Cookies

These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Examples of marketing cookies we may use:

  • Facebook Pixel to measure the effectiveness of our Facebook advertising
  • Google Ads cookies to help us serve relevant advertisements
  • LinkedIn Insight Tag to track conversions from LinkedIn ads

3.4 Preference Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalized features.

Examples of preference cookies we use:

  • Cookies that remember your language preference
  • Cookies that remember your cookie consent preferences
  • Cookies that remember form information you have entered

4. Third-Party Cookies

Some cookies are placed by third parties on our website. These third parties may include analytics providers, advertising networks, and social media platforms. These third-party cookies are governed by the respective third party's privacy policy, not this Cookie Policy.

Third-party cookies used on our website may include:

  • Google Analytics (for analytics)
  • Facebook (for social media integration and marketing)
  • LinkedIn (for social media integration and marketing)
  • Twitter (for social media integration)

5. Cookie Duration

Cookies can remain on your device for different periods of time depending on their type:

  • Session Cookies: These are temporary cookies that exist only during your website session. They are deleted from your device when you close your web browser.
  • Persistent Cookies: These cookies remain on your device after you close your browser and may be used by your browser on subsequent visits to our website. They remain on your device until they expire or are deleted.

6. Your Cookie Choices

You have several options to control or limit how we and our partners use cookies:

6.1 Cookie Consent Tool

We provide a cookie consent tool on our website that allows you to customize your cookie preferences. You can access this tool by clicking "Cookie Settings" in the footer of our website or when you first visit our site.

Through this tool, you can:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customize your preferences for different categories of cookies

You can change your cookie preferences at any time.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. These settings are typically found in the "Options," "Preferences," or "Settings" menu of your browser. You can:

  • Delete existing cookies
  • Block cookies from being set
  • Set your browser to alert you when websites attempt to set cookies

Please note that blocking or deleting cookies may impact your experience on our website, as some features may not function properly.

6.3 Opt-Out Links

For third-party cookies used for advertising, you can opt out through the following links:

7. Specific Cookies We Use

The following table provides more detailed information about the specific cookies we use on our website:

7.1 Necessary Cookies

Cookie Name Provider Purpose Expiry
PHPSESSID scalehubkenya.com Preserves user session state across page requests Session
cookie_consent scalehubkenya.com Stores your cookie consent preferences 1 year
csrf_token scalehubkenya.com Helps protect against Cross-Site Request Forgery attacks Session

7.2 Analytics Cookies

Cookie Name Provider Purpose Expiry
_ga Google Registers a unique ID used to generate statistical data on how you use the website 2 years
_gid Google Registers a unique ID used to generate statistical data on how you use the website 24 hours
_gat Google Used to throttle request rate 1 minute

7.3 Marketing Cookies

Cookie Name Provider Purpose Expiry
_fbp Facebook Used by Facebook to deliver a series of advertisement products 3 months
fr Facebook Used by Facebook for advertising purposes 3 months
lidc LinkedIn Used by LinkedIn for tracking the use of embedded services 1 day

7.4 Preference Cookies

Cookie Name Provider Purpose Expiry
language scalehubkenya.com Remembers your language preference 1 year
ui_settings scalehubkenya.com Remembers user interface preferences 1 year

8. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies on our website:

  • Web Beacons (Clear GIFs): These are tiny graphics with a unique identifier, similar in function to cookies, used to track the online movements of web users or to access cookies.
  • Pixels: These are small images on a web page or in an email that can be used to collect information about your device and browsing activity.
  • Local Storage Objects: Various technologies including HTML5 local storage may be used to store information on your device. This is similar to cookies but can store larger amounts of information.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Cookie Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

ScaleHub Kenya
African Re Centre, Hospital Rd
Upper Hill, Nairobi
Kenya

Email: [email protected]
Phone: +254204967000